Returns & Exchanges

At Machines, we offer a 30-day window for returns and exchanges on all electronic devices to ensure you are completely satisfied with your high-performance hardware. Items must be returned in their original packaging with all included accessories and proof of purchase.

Return Process

• 1.
  Initiate Request

  Log into your account and select the 'Return' option next to your order history to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Hardware

  Securely pack your device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Ship to Service Center

  Affix the prepaid shipping label provided via email and drop your package off at any authorized courier location for expedited processing.

• 4.
  Technical Inspection

  Once received, our technicians will verify the device's condition and serial number, then issue a full refund or exchange within 3-5 business days.